Industry Expertise

Chris Vinall, Senior Leader, SIU & Triage, Verify Fraud and Financial Crime Investigative Services at Aviva Canada, shares insights into the trending fraud of staged collisions and how technology has been a game-changer when working to identify fraud and protect customers and communities. Aviva Canada is the second largest property and casualty insurance group in the country, providing home, automobile, lifestyle, and business insurance to 2.5 million customers.

Etienne Berlinguet, Senior Vice President of Claims Canada at Intact, shares insights around emerging fraud trends and working to keep their customers and communities safe. Intact Insurance is Canada's largest home, auto and business insurance company, with over four million customers.

Équité Association and the Registered Insurance Brokers of Ontario (RIBO) are both committed to protecting Canadians on behalf of the insurance industry. This is why we are collaborating to increase public awareness about the seriousness of insurance fraud and how ghost brokers facilitate that fraud.

When it comes to insurance crime, Équité Association investigators and data analysts are aware that identity (ID) theft is used to perform deeply complex insurance scams, and may be connected back to organized crime networks. ID theft starts when a criminal purposefully gains access to the victim’s personal information – stealing physical documents or tricking victims into divulging personal information through various schemes, such as phone scams or deceptive online ads.

Équité Association is pleased to announce the appointment of two exceptional leaders to its Board of Directors: Geneviève Fortier and Suzanne Courtlander.

As the national authority on insurance crime and fraud prevention, Équité Association is a not-for-profit organization, supporting Property and Casualty (P&C) insurers in Canada to fight fraud by using advanced analytics, intelligence best practices, and coordinated investigations. At Équité, we recognize that the cornerstone of our collective success is rooted in our unwavering commitment to meeting the needs of our members to meaningfully reduce insurance crime. In 2023, our continued commitment to deliver value to our member insurers while protecting Canadians against insurance crimes drove the following notable successes.

Équité Association was born out of social purpose, understanding that insurance crimes disproportionately affect the most disenfranchised and marginalized communities.

Farrukh Hussain, Vice President, Fraud Strategy & Special Investigation at TD Insurance shares insights around how TD Insurance is fighting fraud to help protect Canadians. TD Insurance is a leading direct to consumer insurance group in Canada offering car, home, life and travel insurance for all personal needs and customized commercial coverage tailored to small businesses.

Unjustified invoicing practices by auto repair shops have been around for decades. However, Équité Association investigators and analysts are seeing a rise in this type of fraud again. Untrustworthy organizations who have been identified by the insurance industry for purposeful, fraudulent practices are starting to resurface using different business names.

Etienne Berlinguet, Senior Vice President of Claims Canada at Intact, shares insights around how Intact is identifying fraud and working to keep their customers and communities safe. Intact Insurance is Canada's largest home, auto and business insurance company, with over four million customers.