Assistant Director, ÉQ Investigations

About Équité Association

As the national authority on insurance crime and fraud prevention, Équité Association is a not-for-profit, national organization, supporting Canadian property and casualty (P&C) insurers. Équité combats the insurance crime problem that takes advantage of vulnerable Canadians by deploying advanced analytics, intelligence best practices, and coordinated investigations. Delivering improved service and fraud analytics for investigations, vehicle, property, and cargo recovery to its members, Équité collaborates with law enforcement, partners and industry organizations to protect Canadians against exploitation.

About the Role

The Assistant Director, reports to the Director, ÉQ Investigations & Eastern Canada providing comprehensive support to the ÉQ Investigations & Eastern Canada team. This dynamic position requires the ability to anticipate needs, think critically, and offer solutions to problems with a high level of professionalism and confidentiality.

The position offers a motivated, astute person the opportunity to have an indelible impact on the organization’s evolution – an organization focused on creating a vibrant, accessible culture that welcomes open discourse, supports the members, and balances technology, process and people.

Specific accountabilities include:

• Assist the Director, ÉQ Investigations & Eastern Canada in the file management, administration, training and employee supervision.
• Support Ontario and Quebec in investigations by Increasing efficiency and delivery internally, increasing usable intelligence shared with members;
• Responsible for Increasing focus on insurance fraud investigations primarily and referrals to regulators, as well as law enforcement.
• Effective communication and promotion of ÉQ Investigations, ÉQ Hub, software tool.
• Invest in building long-lasting relationships both externally and internally, including working relationships with partners to facilitate future and ongoing investigations
• Assist the Director in the SAAQ Database info sharing program.
• Vehicle Identification for law enforcement and member insurance companies.
  • Identify and investigate organized auto theft rings.
  • Provide expert vehicle examinations to police, insurance companies.
  • Where required, provide detailed reports on theft recoveries for police and insurance companies.
  • Provide expert witness testimony when required for police.
  • Seize and maintain continuity of exhibits from cloned vehicles.
  • Assist outside agencies with follow-up investigations related to stolen vehicles.
  • Assist with auto theft related investigations which might include several categories.
  • Investigate tips into fraud-related matters.
  • Monitor stolen auto reports
  • Provide data base queries for police and insurance investigators to assist with investigations.
  • Attend court as Expert Witness in Vehicle Identification.
  • Assist other agencies such as, CBSA, Police department, TRANSPORT CANADA, SAAQ and Members Insurer
• Other projects/duties as assigned for the overall benefit of the organization.

Qualifications

• Bilingual in English/French is mandatory 10+ prior experience in the P&C insurance industry, fraud financial services and/or insurance claims handling or fraud investigation within the Canadian P&C industry.
• Ability to quickly learn and work independently across multiple IT platforms to source, identify and maintain information.
• Excellent verbal, written communication and presentation skills with the ability to communicate effectively with members, partners, and management.
• Fraud analysis and data intelligence experience is an asset.
• Excellent organization skills and ability to handle competing deadlines and deliverables.
• Highest degree of personal integrity and ethic with a positive, motivated and member-focused attitude.
• An understanding of the insurance industry, insurance claims investigations, and the entire insurance process.
• Knowledge of Carfax, Auto Plus, ISO, and how these applications can assist in the investigation of auto theft related crimes.
• Comfortable and excels within remote work.

We encourage applications from all backgrounds and communities. We highly value our diversity and inclusion culture and welcome all candidates, including women, BIPOC, LGBTQ2S+ and allies.